Hosted Telephony Installation Services in London
Hosted telephony is a telephone system that resides in the cloud rather than in your office. Users access the system through a standard IP handset or a softphone – a screen-based virtual phone with headset. Calls are made and received over a broadband connection to the Gamma network. From there they are routed to PSTN fixed and mobile devices.
Removing the need for telephone lines, hosted telephony runs over SIP trunks. Think of SIP trunks as virtual phone lines. Instead of routing over copper cables underground, call traffic is transmitted over the internet as data. That data either travels from IP source to IP destination or breaks out to the PSTN for non-IP calls.
This could be another handset on your hosted telephony estate (IP). It could be a landline in another country (non-IP). The concept of a phone call doesn’t change. It simply gets routed over the internet, in a secure, efficient manner.
The SIP trunks themselves are configured within the infrastructure by the vendor. This removes the need for a customer to install or configure any equipment. You could think of it as a data centre housing everything on one huge telephone system, with a separate partition for each customer.
With Hosted solutions based in London, you are protected in the event of a disaster. Calls can be redirected to any location or device as long as you have access to the internet. So if one site goes down, it can still be business as usual for staff and customers alike.
A main driver for embracing Hosted Telephony is that it is a perfect enabler of Unified Communications, meaning you can combine several different forms of communications such as data, voice and video, across multiple devices and get them to work in unity as a single solution. This makes your workforce more mobile, adaptable and competitive.
DEFINITIONS
| Hosted | store (a website or other data) on a server or other computer so that it can be accessed over the Internet. |
| Telephony | the working or use of telephones. |